Straight answers on delivery, collection, returns and warranty from Omer Tools, Roselands Sydney.
Do you offer free delivery? Yes. Delivery is free on orders over $100 (inc. GST). Below that a flat rate of $12 applies. Oversize items — anything longer than one metre or heavier than 20kg — go by courier at a flat $60 regardless of order value, and are marked on the product page. Items over 30kg are $100 flat. Very large items such as steel tool cabinets and work benches ship on a pallet at a flat $150 to metro Sydney, Melbourne and Brisbane only, plus $80 if a tailgate truck is needed; Click & Collect stays free. The exact charge is shown at checkout before you pay.
How long does delivery take? In-stock orders placed on a business day are usually packed the same or next business day. Metropolitan deliveries typically arrive within 2 to 5 business days; regional areas can take longer. These are carrier estimates, not guarantees. We email you a tracking link the moment your parcel is lodged.
Can I Click & Collect? Yes, and it's free. Collect from our store at 1126 Canterbury Road, Roselands NSW 2196. We email you when the order is packed and ready — please wait for that email before coming in, then bring your order number and photo ID. Open Monday to Friday 8:30am–5pm and Saturday 10am–2pm; closed Sunday.
What do "order-in" and "pre-order" mean? Those items aren't held in store. We order them from the supplier once you buy, and the product page shows the expected availability. You'll get the same tracking email as any other order once it's on its way.
What is your returns policy? Most products can be returned within 30 days of delivery if unused, in original condition and packaging, with proof of purchase. We refund to your original payment method or offer an exchange. Return shipping is at your expense unless the item is faulty or was supplied in error, and you're welcome to return in person at Roselands. Please contact us before sending anything back. Used items and opened consumables can't be returned for change of mind.
What if my item is faulty? Contact us and we'll sort out a repair or replacement in line with your rights under Australian Consumer Law — nothing in our policy overrides those rights. You can lodge a warranty claim online, and we handle it with the manufacturer.
What warranty do the tools come with? Warranty terms vary by model and product type, including tools, batteries and accessories. Check the individual product specifications and the manufacturer's terms for the applicable period and any registration requirements. Contact us if a listing does not state its warranty.
Do prices include GST? Yes. All prices are in Australian dollars and include GST. A tax invoice is emailed to you with your order.
How can I pay? Credit or debit card, PayPal, PayPal Pay in 4, Apple Pay and Google Pay.
Which brands do you stock? Our brands include Milwaukee, DeWalt, HiKOKI, EGO, Knipex, Leica and Diamondback. See Shop by Brand for the current catalogue.
Are limited-time deal items any different? The tools are the same genuine products. Some promotional and limited-time items may be supplied in plain or bulk packaging rather than a retail box; our terms explain exactly how that works.
How do I contact you? Phone (02) 9759 8833 during store hours, email [email protected], or use the chat button on any page. We're at 1126 Canterbury Road, Roselands NSW 2196.
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Omer Tools Pty Ltd — 1126 Canterbury Road, Roselands NSW 2196 · (02) 9759 8833 · [email protected] · ABN 91 096 953 141