Terms & Conditions For Non-Stock Products

Omer Tools is pleased to supply you with non-stock goods on the basis of the following:

  1. Quotes & Estimates Unless the quotation/estimate specifies otherwise, it is valid for 30 days and for the full quantity only. The quote/estimate supersedes all previous quotes/estimates. If you wish to change your order or product specifications before delivery a requote will be provided. We will be bound to supply you the Goods when OmerTools accepts your order (but not before), and you will then be bound to pay for them. Delivery is within 14 days of us accepting the order except where we agree or advise you otherwise. All orders accepted by OmerTools will be pursuant to these terms, unless agreed or advised otherwise.
  2. Payment For retail customers (i.e. you do not have an account with OmerTools) then you will be required to make payment in full when you place your order.
  3. Delivery (if applicable) A charge for delivery to your home or premises will apply. Sydney Tools will give you an estimated delivery date/time in good faith, but we are unable to accept liability for delay in delivering the goods, which is beyond our reasonable control (eg if stock is unavailable), except to the extent that any loss or damage is directly attributable to our negligence, wrongful act or wilful misconduct. If the Good has not been delivered within a reasonable period of time from purchase, you may cancel the order and request a refund. You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorized by you to accept delivery. If there is not, you authorize us to deliver the Goods anyway (if we consider it is safe and appropriate to do so). If the delivery contractor arrives at the agreed time but is unable to deliver the Goods or considers that it is unsafe or inappropriate to do so, you may be required to pay for re-delivery later. Some Goods may require extra delivery personnel, which may incur an additional charge. We will deposit your Goods at ground level at the delivery premises unless you have arranged otherwise with us. The Goods are at your risk after delivery. For Commercial customers liability for damage to any property occurring in the course of delivery will not be accepted.
  4. Collection If Goods are being collected; please collect them within 10 days (Commercial customers) or 30 days (retail customers) after we inform you that they are ready for collection. If you do not, then unless you make arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the Goods and you may forfeit any deposit or payment you have made. We may need to verify your identity upon collection.
  5. Warranties We will endeavour to resolve any problems quickly after notification. OmerTools warrants that the Goods are fit for their usual purpose and are free of defects. Retail customers are also entitled to statutory consumer guarantees, including that the goods are "acceptable quality". You should ensure that the Goods are suitable for your specific purpose. For Commercial customers, OmerTools’ liability is limited to refunding the price or replacing or repairing the Goods (at our option) and we exclude liability for indirect or consequential loss (i.e contractor time on site). We will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the Goods, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose. Commercial customers must inspect the Goods upon taking delivery and any shortage, discrepancy, defect, wrong specification or similar problem must be notified to OmerTools as soon as you become aware of it, and in any event within 7 days of delivery (otherwise we will not be liable for that problem later).
  6. Cancellation & Returns We will endeavour to assist you if you wish to cancel your order or return Goods unused – for retail customers please see the returns policy on our website. Some Goods, including custom made Goods are non-returnable unless a warranty or guarantee is breached. Commercial customers may be required to pay for loss we incur as a result (for example, handling/transport costs or any re-stocking fee charged by our supplier).
  7. Privacy OmerTools collects your personal information here to allow us to supply you with goods or services. We will not use or disclose your personal information for any other purpose. If you have any questions, email us at omertools@bigpond.com.